INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will it take to receive my order?

We process orders quickly. Delivery inside Dhaka usually takes 2–3 business days. For locations outside Dhaka, delivery may take 4–5 business days.

What is your return policy?

We offer a 7-day return policy for defective or damaged products. If you receive a wrong or faulty item, please contact our customer support within 7 days of delivery. The product must be unused and in its original packaging.

What should I do if I receive a damaged or broken product?

We take great care in packaging our products. However, if your item arrives damaged, please record a video while opening the parcel. This video will help us resolve your issue quickly. After that, contact our customer support number or message us on our official Facebook page, and we will assist you.

How can I contact customer support?

You can contact us by calling our phone number or by sending a message to our official Facebook page. Our support team is available from 10:00 AM to 8:00 PM.

How much is the delivery charge?

Delivery charges depend on your location.

  • Inside Dhaka: ৳70

Outside Dhaka: ৳110

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS